We’ve been making jewelry for over 15 years . Every piece is handcrafted in our own workshop in Thailand, inspected three times, and made from genuine 14k solid gold.

We don’t expect anything to go wrong. But if it does, we make it right.

What Our Warranty Covers

1-Year Limited Warranty

Every FonsAuri piece comes with a 1-year warranty from the date of purchase, covering manufacturing defects.

CoveredDescriptionChain BreakageSeparation under normal wear (not pulling or tugging)Stone LossMoissanite or gemstone falls out due to setting issuesClasp FailureClasp won’t close securely or opens unexpectedlySolder SeparationWeld points come apart under normal use

 

What’s Not Covered

Not CoveredReasonNormal Wear & TearSurface scratches, minor tarnish, or fading over timeAccidental DamageDrops, pulls, snags, or impact damageImproper CareDamage from chemicals, swimming, showering, or sleeping in jewelryThird-Party AlterationsAny repair or modification done by someone elseLost or Stolen ItemsWe can’t replace items we don’t have

 

How to File a Warranty Claim

StepWhat to Do1. Contact UsEmail [support@fonsauri.com] with your order number, photos of the issue, and a brief description2. ReviewWe’ll respond within 2 business days to confirm if it’s covered3. Ship It BackIf covered, we’ll provide a prepaid return label4. Repair or ReplaceRepairs typically take 7-14 business days5. We Ship It BackWe cover return shipping — your piece comes back to you ready to wear

 

Warranty FAQ

Q: Do I need to keep the original packaging?
A: Not for warranty claims. Just pack it securely when you ship it back.

Q: How long does a repair take?
A: Usually 7–14 business days after we receive the item, plus shipping time.

Q: Do you cover shipping both ways?
A: For manufacturing defects — yes, we cover both ways. For out-of-warranty repairs or accidental damage, you cover shipping to us; we cover return shipping.

Q: Can I take it to a local jeweler instead?
A: We recommend sending it back to us. If a third party works on it, the warranty becomes void. We know our pieces best and want to make sure repairs are done right.

Q: Does the warranty transfer if I give it as a gift?
A: Yes. The warranty follows the piece, not the buyer. Just share the order number or gift receipt when you contact us.

Q: What if my jewelry is lost or stolen?
A: We’re sorry — that’s tough. Unfortunately, we can’t cover loss or theft. We recommend checking if your homeowner’s or renter’s insurance covers jewelry.