By placing an order, You confirm that You have read, understood and accepted these following policy.

30-Day Return and Exchange Period
All purchased items may be returned or exchanged within 30 days of receipt, provided they are in original, unworn condition.

Exceptions include:

Custom designs, including rings with custom gemstones or setting modifications.

Custom and modified rings are not returnable.

Return and Exchange Process

Contact Us: Get a valid return address.

Prepare your return: Use the original packaging and include all materials.

Shipping: Choose the appropriate courier.

Refund or Exchange: After inspection, we will process your refund or exchange.

Customer covers return shipping cost, unless item is defective, wrong item shipped or damaged in transit.

Refund — Fund Flow & Processing Timeline

 All refunds will go back to your original payment method only. We cannot issue cash refund, transfer to other accounts or third‑party wallets.

1. After we receive your returned parcel, our warehouse will inspect goods within 1‑3 business days.
   
2. Once inspection passes, we trigger the refund on our side within 1‑3 business days.
   
   PayPal: Funds usually show up in your PayPal balance within 1‑3 business days after we process refund.
   Credit / Debit Card: Banks require extra settlement processing. It may take 5‑10 business days to appear on your bank statement. Delay is subject to your card‑issuing bank, out of our store’s control.
   

Exchange Service

 If you choose exchange instead of refund:
We will ship your new item after we receive and inspect your returned goods. Customer is responsible for new outbound shipping fee, except for our quality/shipping error.

Non‑refundable fees

Original shipping cost, expedited shipping fee and return shipping postage are non‑refundable, except for product defect or our fulfillment mistake.

Damaged / Defective / Wrong Item

 Please contact support within 48 hours upon receiving package, attach clear photos of item & packaging. We will arrange free return shipping, full refund or free exchange for you.

Support and Assistance
Our customer service team is always available to answer any questions you may have, including resizing and possible returns. Contact us at support@fonsauri.com to explore a custom solution for your needs.