Thank you for shopping with Fonsauri. This Shipping Policy outlines our shipping processing time, delivery options, shipping fees, international duties, and order tracking rules for all orders placed on our official website.We ship fine jewelry worldwide with secure packaging and insured shipping services to ensure your items arrive safely.

1. Order Processing Time

All orders are processed within1–3 business days (Monday to Friday, excluding weekends and public holidays). Processing includes quality inspection, jewelry polishing, secure packaging, and logistics arrangement.Customized or personalized jewelry may require 3–7 business days for production before shipping.Orders placed on weekends or holidays will be processed on the next business day.

2. Shipping Destinations

All jewelry is shipped from the USA.We offer worldwide shipping to most countries and regions, including the United States, Canada, Europe, Australia, and other international areas.We reserve the right to restrict shipping to certain countries due to local customs restrictions or logistics limitations.

3. Shipping Fees & Free Shipping Threshold

We offer free standard shipping on all products site‑wide. There is no minimum order value to qualify for this offer.
Free shipping covers standard delivery service only. Import duties, customs fees or local taxes incurred in your destination country are the responsibility of the customer and are not included within our free‑shipping benefit.

4. Estimated Delivery Time

Delivery times are estimated from the date your order ships out, not the order date.

• USA & Canada: 7–14 business days (standard)
• Europe & UK: 10–18 business days
• Australia & New Zealand: 8–15 business days
• Other International Regions: 12–21 business days

Please note that international shipping may experience minor delays due to customs clearance, local postal efficiency, peak seasons, or unexpected logistics issues. All delivery times are estimates and not guaranteed.

5. Order Tracking

Once your order is dispatched, you will receive a shipping confirmation email with a unique tracking number and a tracking link. You can monitor your shipment status online in real time.Tracking information may take 24–48 hours to update after the package leaves our warehouse.

6. International Duties, Taxes & Customs Fees

For most international orders: Import duties, customs fees, VAT, and local taxes are the responsibility of the customer. These charges are not included in the product price or shipping cost.Customs policies vary by country. We cannot predict or control local customs charges, nor can we cover any customs fees, delays, or rejection caused by local import regulations.Customers are responsible for checking their local import rules before placing an international order.

7. Incorrect Shipping Address

Customers are fully responsible for entering accurate and complete shipping information at checkout, including address, zip code, phone number, and email.We are not responsible for lost, delayed, or returned packages caused by incorrect addresses, incomplete information, failed delivery, or missed pickup by the customer. Reshipping fees will apply for address correction or resending.

8. Lost or Stolen Packages

Once the shipping carrier marks the order as “delivered”, Fonsauri is no longer responsible for lost, stolen, or missing items. We recommend customers check their mailbox, building reception, neighbors, or local courier station first.For packages lost in transit with valid tracking proof, we will assist in launching an investigation with the carrier and offer a solution on a case-by-case basis.

9. Shipping Restrictions & Delay Reasons

Shipping delays may occur due to peak shopping seasons, public holidays, weather conditions, customs inspection, carrier operational issues, or force majeure events. We do not issue refunds for shipping delays caused by third-party logistics or uncontrollable factors.

10. Policy Updates

We reserve the right to update this Shipping Policy at any time without prior notice. Any changes will take effect immediately once posted on this page.

Contact Us

If you have any questions about shipping, delivery status, or logistics issues, please contact our customer support team at support@fonsauri.com.